Spy Ninjas HQ says an independent inspector must clear the attraction to reopen.
LAS VEGAS, Nev. — An indoor trampoline park in Las Vegas shut down its zip line and rope course attractions while it investigates how a 10-year-old boy fell roughly 20 feet during his birthday celebration, an incident his family says ended with a concussion and a terrifying scramble for help.
The park, Spy Ninjas HQ, said it has been in contact with the family and will keep the attraction closed until an independent safety inspector declares the equipment safe. The fall, caught on family video and described in interviews by the boy’s relatives, has sparked questions about procedures for harnessing riders, the type of surface beneath overhead lines, and how quickly emergency plans activate when something goes wrong.
The child, identified by his relatives as Knox, was at the park on Sat., Feb. 7 for a birthday outing with family members. In video recorded by relatives, Knox appears in a harness at the start of the zip line. He pushes off and moves along the overhead path for a brief moment before he suddenly drops to the floor. The person recording can be heard reacting in alarm as the phone dips and the sound of quick footsteps follows, with the child’s cries rising in the background.
Navonte Hill, the boy’s uncle, said the family watched the scene unfold in shock. “He landed straight on his back and his head,” Hill said. He described the footage as too painful to revisit, saying the family cannot watch it anymore because it is “traumatizing.” Hill said the fall happened on a day that was supposed to be carefree, adding that the timing made it hit harder. “You know, on his birthday on top of it,” he said.
The family said Knox fell more than 20 feet and came down onto a hard surface that was not padded. Hill said the landing area had no cushioning, describing it as essentially bare concrete. The family said Knox was taken to a hospital, treated and later released with a concussion. More than a week later, Hill said, Knox was expected to return to school soon as his symptoms eased and the family tried to move forward from the frightening day.
Spy Ninjas HQ issued a statement emphasizing safety and describing steps it said it took after the fall. “At HQ, nothing matters more to us than the safety and well-being of our guests,” the statement said. The park said it communicated with the family and that its staff responded immediately by following emergency protocols to get the child prompt medical attention.
The park also expressed regret to other guests who witnessed the fall. It said the incident could be deeply upsetting to see, especially in a space designed for families and children, and it apologized to anyone affected by what they observed. The company said it temporarily closed the zip line and rope course attractions for what it called a comprehensive internal investigation and brought in an independent safety inspector to conduct an outside audit.
In addition to the independent inspection, the park said it arranged for the attractions team to be retrained by an external expert. The company said that, even though regular maintenance, inspections and certification training are part of its daily procedures, it would go beyond its normal routine. “Only after the independent inspector declared the equipment safe, will we re-open the attraction to the public,” the statement said.
The park did not publicly describe what caused the fall, and it did not say whether the incident involved a piece of equipment, a procedural error, or a mismatch between the harness system and the rider’s position at the start of the line. The family’s account is that Knox became detached after he began moving along the zip line. The video shows the sudden drop but does not provide a clear, close view of the attachment points that would explain why the separation occurred.
Those unanswered questions are likely to be at the center of the inspection and the park’s internal review. Safety checks for overhead attractions generally focus on how the harness is fitted, how connections are made and verified, how staff confirm a rider is properly attached before release, and what backup systems exist if a rider slips or a tether loosens. The surface below can also matter, particularly in a facility where visitors walk and play directly under elevated tracks.
Spy Ninjas HQ operates in the western part of Las Vegas near Buffalo Drive and Sahara Avenue, an area lined with shopping and entertainment businesses. The park has remained open for other activities since the incident, according to reports, even as the zip line remained closed. Some visitors said they noticed the closure in the days after the fall, learning later that a child had been injured and that the overhead attraction would not reopen until it cleared an outside review.
The park is associated with an entertainment brand known for online content and live experiences. The company did not provide additional detail about its ownership structure in the statement about the fall, and it did not name the independent inspector or give a schedule for when findings would be released. The park’s message focused on the closure, the outside audit, and staff retraining, without offering a timeline for reopening.
There has been no public announcement of an official enforcement action tied to the incident, and no criminal allegations have been reported. In many cases involving injuries at private recreation facilities, investigations can include insurance reviews, internal documentation, equipment logs and witness accounts, along with any external inspection required by policy or regulation. The park did not say whether it had reported the incident to any specific agency, and it did not describe whether changes to the attraction or its surrounding area were being considered.
For Knox’s family, the focus has been on the child’s health and on processing what they witnessed. Hill said the family has been spending as much time as possible with Knox as he recovers. He described a tense calm after the initial emergency, with relatives watching for lingering concussion symptoms and trying to return to normal routines without forgetting how quickly a fun outing turned into panic.
The incident has also become a point of conversation among some local families who use indoor parks for parties, especially in winter when outdoor options can be limited. People who saw the video said it was hard to watch because it captured not just the fall but the immediate, raw reaction of adults running toward a child in pain. Hill said that is part of why the family put the phone away and stopped replaying the footage.
What happens next depends on the independent inspection and on what the park finds in its internal review. The company says the zip line will stay closed until an outside inspector signs off on safety. Knox’s family says he is recovering and expected back at school soon. The park has not said when it will share results, but the next clear milestone is the completion of the independent audit and any changes made before reopening.
Author note: Last updated February 19, 2026.